{"id":28956,"date":"2021-02-22T14:09:07","date_gmt":"2021-02-22T13:09:07","guid":{"rendered":"https:\/\/ods-vitaal.nl\/?page_id=28956"},"modified":"2026-03-24T09:46:02","modified_gmt":"2026-03-24T08:46:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/ods-vitaal.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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General<\/h2>\n

[\/vc_column_text][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What does ODS-Vitaal charge?” tab_id=”1585659689411-1c3ab449-d50f”][vc_column_text css=””]You pay the subscription mentioned at the chosen sport. ODS-Vitaal does not charge any additional fees.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the opening hours of ODS-Vitaal?” tab_id=”1585659716501-bf57efc8-96d2″][vc_column_text css=””]ODS-Vitaal can be reached by telephone on Mondays, Tuesdays and Thursdays from 09:00 to 12:00 and from 13:00 to 17:00.
\nFor questions we are also available by mail info@ods-vitaal.nl<\/a> on Mondays, Tuesdays, Wednesdays and Thursdays.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I join in other ways than through my employer?” tab_id=”1585659735817-ce74c0ce-b4e6″][vc_column_text css=””]No, only if your employer is affiliated with ODS-Vitaal, you can make use of the ODS-Vitaal offer through ODS-Vitaal. Also, if your partner is employed by one of our affiliated companies, you can use ODS-Vitaal’s services.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I\u2019m already a member of a gym; can I transfer my fitness subscription to ODS-Vitaal?” tab_id=”1585659767575-383eb6d8-bc18″][vc_column_text css=””]If your health club has a contract with ODS-Vitaal, you can ask them to transfer your current subscription to an ODS-Vitaal subscription.<\/p>\n

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If the health club has a contract with ODS-Vitaal, you can ask them to transfer your current subscription to an ODS-Vitaal subscription. When the vitality provider has processed this request you should also request a subscription directly with ODS-Vitaal. Your subscription will start from this moment(as of the first of the month) through ODS-Vitaal.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if the swimming pool indicates that the photo on my ODS-Vitaal pass is outdated?” tab_id=”1585659779238-6946c1b4-b97a”][vc_column_text css=””]You can change your passport photo yourself in the \u2018My-ODS<\/a>\u2019 portal. When logged in, click on my details, then on the pencil icon behind the person whose photo you want to change. You can now upload a passport photo. Once you have uploaded the passport photo, we will review it. If approved, we will activate the new digital pass online in your ODS-Vitaal account.<\/p>\n

Please note:<\/strong> your face must be clearly recognisable on the photo, photos with (sun)glasses or group photos are not suitable. If this does not work, please contact us, we will be happy to help you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I become a member of ODS-Vitaal?” tab_id=”1585659814305-6c6fefb9-3d32″][vc_column_text css=””]You can register digitally via our website<\/a>. Go to \u2018My-ODS\u2019 and register with the correct employer, then you will have free access to the entire ODS-portal, there is no charge for this.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I add a family member?” tab_id=”1585659946957-59f3a27e-88a8″][vc_column_text css=””]Log in with your ‘My-ODS<\/a>‘ account, then go to my details. You can now add a family member here. Adding friends, acquaintances or other family members is not allowed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have lost my ODS-Vitaal membership pass. What should I do?” tab_id=”1585659967437-cde1c055-dcac”][vc_column_text]Please contact us by phone 046-4106236<\/a> or email: info@ods-vitaal.nl<\/a>. After we have registered the number of your lost pass, we will generate a new pass for you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I want to register my new address, what steps should I take?” tab_id=”1585659981908-497335b0-cde2″][vc_column_text css=””]You can easily change this yourself in ‘My-ODS’. When you are logged in, click on my details at the top right, then click on update details. You can now change your address.<\/p>\n

Is it not working or would you like some help? Contact us by phone: 046-4106236 or by email: info@ods-vitaal.nl and tell us you want to change your address. We will change the address for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I change my mail address?” tab_id=”1585659998631-467ebe49-30a2″][vc_column_text css=””]You can easily change this yourself in ‘My-ODS’. When you are logged in, click on my details at the top right, then click on update details. You can now change your mail address. Note: the mail address you use to log in to this account (your ‘My ODS’ account) will also be changed to the new mail address!<\/p>\n

Is it not working or would you like some help? Please contact us by phone: 046-4106236 or by email: info@ods-vitaal.nl and we will change the mail address for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I\u2019ll be leaving the company; what will happen to my subscription?” tab_id=”1714653724461-2bb75c1f-cc86″][vc_column_text css=””]As soon as you know you will be leaving your employer, you must notify ODS-Vitaal. After the contract term of your subscription(s) expires, your membership with ODS-Vitaal will end. Also, you can no longer participate in other ODS-Vitaal activities (such as events) from the date you leave service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I want to change my bank account number, what do I need to do?” tab_id=”1585660027684-7314bc93-4e4e”][vc_column_text]Please contact us by phone 046-4106236<\/a> or email: info@ods-vitaal.nl<\/a>.<\/p>\n

You will receive a new direct debit authorisation by mail. Please complete and sign the authorisation and return it to us by email or post.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am retired. Is it possible for me to book an ODS-Vitaal subscription?” tab_id=”1714654293263-377ffbaa-db79″][vc_column_text css=””]If you worked for an employer that allows its former employees to do so, you can. If you retire immediately following your employment, depending on your employer, you can take advantage of the ODS-Vitaal offer. This does not apply to employees who take advantage of the company’s state pension or otherwise retire early. If you are making use of company pension, early retirement or are otherwise leaving employment earlier than expected, please contact us at info@ods-vitaal.nl<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=”vc_col-lg-8″]\r\n

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Subscriptions<\/h2>\n

[\/vc_column_text][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”How do I sign up for a subscription?” tab_id=”1585660054150-2c6af4c5-b6d2″][vc_column_text css=””]Log in via \u2018My-ODS\u2019 or create an account, then go to vitality offers and select the provider you want. Then scroll down and choose one of the subscriptions offered, choose the desired subscription start date for you and close the subscription. When we have activated your chosen subscription, we will send you a confirmation e-mail. You will also receive a digital pass in your \u2018My-ODS\u2019 account.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the criteria for a photo?” tab_id=”1721312208055-b7be8fca-db76″][vc_column_text css=””]<\/p>\n

You do not need to provide a passport photo; you can also take a picture with your mobile phone. Please ensure that your face is clearly visible. Group photos and photos with (sun)glasses are not suitable. You can upload your photo during registration or update it later via \u2018My-ODS.\u2019<\/p>\n

Log in to ‘My-ODS’ and click on ‘My details.’ On the right side, you will see ‘My family’ with your own name listed below. Click on the edit icon and select a photo. Then, click ‘Update.’ Your uploaded photo will first be reviewed by us. You will receive an email once it has been approved.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I sign up for less than one year?” tab_id=”1585660101912-2f9cccd6-703d”][vc_column_text css=””]This varies depending on the Vitality provider and the chosen subscription. By default, all subscriptions have a minimum contract duration of 12 months. In some cases, it is also possible to take out shorter subscriptions of 3 or 6 months. Early termination of the subscription is not possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I terminate\/cancel my subscription?” tab_id=”1585660112784-5ce97e88-df80″][vc_column_text css=””]<\/p>\n

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Once the minimum contract period of your membership has ended, you can cancel your subscription. You can easily do this via MyODS<\/em>.<\/p>\n

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  1. Log in to Mijn\u2011ODS<\/em>.<\/li>\n
  2. Go to My details<\/strong> and click on Activities<\/strong>.<\/li>\n
  3. Select the membership you want to cancel and click Edit<\/strong>.<\/li>\n
  4. Choose I want to cancel this membership<\/strong>.<\/li>\n
  5. Select your preferred end date, enter the reason for cancellation, and confirm by clicking Cancel<\/strong>.<\/li>\n<\/ol>\n

    Not working?<\/strong>
    \nIf you are unable to complete the cancellation online, please contact us and we will be happy to assist you. When you contact us, please include your membership number or date of birth and the reason for cancellation.<\/p>\n

    Important Information<\/strong><\/p>\n